General Rules, Terms and Conditions

This document outlines the terms and conditions for booking a travel experience with Orange Travel & Tours LLC. Please read these terms carefully before confirming your booking.

  • The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you, the trip “Participant”, and Orange Travel & Tours LLC with respect to any and all bookings, tours or transactions made with Orange Trave through any of its online platforms.
  • By making a booking with Orange Travel & Tours LLC you accept all of the terms in this agreement and direct us to perform services on your behalf. All persons named in this booking are subject to this agreement. By making a booking you affirm that you have made all other persons named in the booking aware of these terms – regardless of how final payment is made – and that all named persons accept these terms. “You” shall refer to yourself as the maker of the booking as well as all other participants for whom you are including in the booking.
  • PAYMENT TERMS AND CONDITIONS:
    a. Payment in full is due at the time the tour is booked, is US Dollars
    b. If you cancel more than 60 days before departure, you will receive a refund of 50% of the total trip, minus a $200 cancellation fee.
    c. If you cancel less than 60 days before departure or do not show up for the tour, 100% of the payment is non-refundable.
    d. In the event that Orange Travel cancels the tour, except for unforeseen events described below, the full amount paid for the service will be refunded to you using the same payment method used for the original booking
    e. If there are unforeseen events such as natural disasters, health pandemics, or other force majeure circumstances beyond the control of either the traveler or the agency, Orange Travel will offer a full refund in the form of a voucher. This voucher can be presented as payment for a tour of equal value specifically scheduled by Orange Travel as a substitute. If you are unable to participate in this substitute tour, the voucher will be void. The voucher cannot be transferred to another person, has no cash value and cannot be used after the expiration date.
    f. Prices do not include any item not specifically listed in the itinerary
    g. Your booking reservation may be subject to taxes, duties, or foreign transaction fees. These additions are not included in the quoted price.
  • While Orange Travel & Tours, LLC makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be delayed by any number of factors, including weather, traffic or road conditions, mechanical problems or any other cause or condition beyond Orange Travel & Tours, LLC control. Orange Travel & Tours, LLC reserves the right to cancel or change any tour, advertised schedule or route without notice.
  • Orange Travel & Tours, LLC assumes no liability or responsibility for injury, loss, or damage to persons or property, inconvenience, delay, or expense arising from or caused by weather conditions, force majeure, war, accident, government restrictions or regulations, from an act or omission of any individual, traffic or road conditions, mechanical problems or any other cause or condition beyond Orange Travel & Tours, LLC’s control.
  • The trip price does not include travel insurance. We strongly recommend that you purchase comprehensive travel protection, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You also agree to assume all costs of medical care, evacuation, transportation, and related costs.
  • Orange Travel & Tours, LLC is not liable for lost, stolen or destroyed tickets. Tickets are non-refundable.
  • Orange Travel & Tours, LLC reserves the right, without refund of any portion of ticket purchase price, to refuse admission to or eject any person whose conduct is disorderly, who uses vulgar or abusive language or fails to comply with the rules, terms and conditions applicable to passengers on the tour, including violation of local laws or customs. If you witness disorderly conduct or suspect a problem with a fellow passenger please notify your tour leader.
  • By reserving, purchasing, and/or participating in the tour, you hereby consent to Orange Travel & Tours, LLC use of your voice, image or likeness incidental to any video and/or audio-recorded program or photograph of the tour for any and all purposes without compensation to you.
  • Children under the age of 18 must be accompanied by their parent or guardian at all times.
  • Most tours take place on coach buses. We are committed to providing accessible tours to persons with disabilities, however all participants must be able to board and debark the bus unassisted. By making a booking you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the trip.
  • You must inform us of any physical conditions, dietary restrictions, or other conditions that require special attention at the time of booking. Orange Travel will use reasonable efforts to accommodate your requests. Orange Travel is not liable for additional costs associated with accommodations for services provided in the itinerary. We reserve the right in our sole discretion to accept, decline, or remove anyone from a trip (at departure or during the trip) who we judge to be incapable of meeting the trip’s physical demands.
  • Please read all trip-related documents that you receive from us as soon as you receive them, including the Traveler Information form. It is your responsibility to inform us of any inaccuracies within 30 days of receiving the documents. Orange Travel & Tours will not accept any liability if you fail to notify us of errors within this timeframe.
  • You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Passports are required for all US Citizens traveling abroad and should be valid for at least 6 months after your date of return.
  • Other required documents may include visas, permits and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination or other entry requirements. You are solely responsible for any adverse consequences resulting from incomplete or defective documentation.
  • We may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you. However, we are not responsible for any errors or omissions as to the information provided.
  • If you have a complaint during your trip, you must immediately notify Orange Travel or your trip leader/host of the problem so that they can attempt to remedy the situation and allow you to enjoy the remainder of your trip. While we aim for your satisfaction, your notice to Orange Travel or its suppliers of a complaint does not mean that we will accept liability or responsibility, and we will evaluate each complaint as it arises. Failure to raise a concern or complaint while you are on the trip will extinguish or reduce any ability to claim recourse from Orange Travel or its suppliers. If you attempt to address the problem independently without using this notice procedure, you assume responsibility for any additional costs you may incur and forfeit any potential remedy.

Orange Travel & Tours, LLC Liability Waiver

Please read this waiver carefully, as this affects your legal rights

All persons named in this booking are subject to this agreement. By making a booking you affirm that you have made all other persons named in the booking aware of these terms– and that all named persons accept these terms. “You” shall refer to yourself as the maker of the booking as well as all other participants you are including in the booking.

By making a booking, reserving, purchasing, and/or participating in the tour you hereby waive any and all claims you may have now and in the future, and release from all liability, hold harmless and agree not to sue Orange Travel & Tours, LLC, its officers, agents, representatives, employees or tour leaders for any personal injury, inconvenience, death, property damage, or loss sustained by you, or any other participants, as a result of your participation in the tour due to any cause whatsoever, including without limitation, negligence on the part of Orange Travel & Tours, LLC, its staff, tour partners, or other participants, or death or injury as a result of war, civil unrest or epidemic.

You further agree that if you violate this agreement and attempt to bring suit against any part of parties named herein, that you will be held responsible for attorney’s fees and any costs incurred by that person in defending such action.

You acknowledge that you can fully participate in this tour and that you are fully aware of risks and hazards connected with the tour, including but not limited to the risks as noted herein and you voluntarily assume full responsibility for any risks of loss, property damage, or personal injury, including death, that may be sustained byyou, or any loss or damage to property owned by you, as a result of being engaged in such an activity.

You are aware that the tour, in addition to the usual dangers and risks inherent, may have certain additional dangers and risks, including but not limited to: physical exertion for which you may not be prepared, weather extremes subject to sudden and unexpected change, or activities using vehicles lacking harnesses or restraints or personal protective equipment.

You accept all the inherent risks of the proposed tour and the possibility of personal injury, death or property damage or loss resulting therefrom.

You acknowledge that the enjoyment and excitement of the proposed tour is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work, and these inherent risks contribute to such enjoyment and excitement, being a reason for my participation.

You acknowledge that, in its offering of this experience to me, Orange Travel & Tours, LLC has recommended that you purchase appropriate travel insurance for yourself and any other participants for whom you am responsible, in order to cover any risk of loss that may be incurred as described herein.

You agree that if you suffer injury or illness Orange Travel & Tours, LLC or its staff can, at your cost, arrange any medical treatment and emergency evacuation service as it or they deem necessary for your health and safety. You understand that Orange Travel & Tours, LLC will not be responsible for any medical costs associated with an injury you may sustain.

You understand that you are responsible for any damage, loss or harm you cause to the staff of Orange Travel & Tours, LLC, their tour partners or other participants on this tour.

Further, you agree at all times during the tour, to abide by and comply with any additional instructions given by your tour leader or any other Orange Travel & Tours, LLC staff and you accept that non-compliance may result in injury, death or permanent disability. You understand that non-compliance may result in your removal from the tour.

As a participant on the tour, you accept full responsibility for your behavior, well- being, and health throughout the tour, which may involve a variety of activities, unfamiliar locations, and modes of travel.

You agree that Orange Travel & Tours, LLC, and/or its staff are not liable in any way should any harm come to you. You acknowledge and understand the dangers associated with the consumption of alcohol. You agree that you are solely responsible for removing yourself from participation in the tour if at any time you feel unable to complete or participate in the tour.

You further hereby agree to indemnify and hold harmless Orange Travel & Tours, LLC from any liability, damage or costs, including court costs and attorney’s fees, that may be incurred due to your participation in the tour, whether caused by negligence of Orange Travel & Tours, LLC, their staff or tour partners.

In agreeing to this Waiver and Release, you are not relying on any oral, written or visual representations or statements by Orange Travel & Tours, LLC or its staff or any other inducement or coercion to go on the tour.

You confirm that, by your own free will, you have read and understood the Terms and Conditions of this tour, and Waiver and Release and agree that this Waiver and Release will be binding upon your heirs, next of kin, executors, administrators and successors.

You agree to grant the sponsors of this tour a worldwide, royalty-free license to use your photographic, video, or digital likeness solely for promotional, educational, and/or commercial purposes.

By purchasing the tour, you affirm that you have fully understood and agree to these Terms and Conditions, Waiver and Release of Liability.